Patrick Johnson’s Tech Store AD Presentation

Patrick Johnson was one of three finalists for the Tech Store’s open Assistant Director position. As part of the application process, each candidate presented on their background and their plans for the Tech Store.

“The fact that I get to contribute to this University makes me motivated to come to work every day, and as a leader, I want other people to feel the same way.”

Those words led off Patrick Johnson’s remarks to a collection of User Services (and other) staff attending his AD presentation, part of the application process. He also said that he genuinely liked coming to work, especially on Mondays. Despite that, everyone in the room remained for the rest of his presentation.

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Chris Hopp’s Tech Store AD Presentation

Chris Hopp was one of three finalists for the Tech Store’s open Assistant Director position. As part of the application process, each candidate presented on their background and their plans for the Tech Store.

Chris Hopp grew up in Madison but spent many weekends on his grandparents’ farm near Randolph, Wisconsin. He says that his experiences there had a strong influence on his career development. He learned the value of hard work, that cleaning up manure is the worst job, and that he really didn’t want to be a farmer.

But in the dark night skies near the farm, Chris had a great view of the Milky Way. “Like many kids, I really wanted to be an astronaut,” he said. However, the Air Force academy told him no — because of his allergies, he was not eligible.

From a career journey perspective, that really opened up his eyes. He learned that there may be little details in your early planning that, if you miss them, can have a big impact on your future path.

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Invitation to Participate: User Services Opportunities

I am excited to share a variety of opportunities to enhance your professional growth and contribute to User Services. Attached is a list that provides more detail about this year’s User Services departmental project teams and committees. These initiatives offer a great opportunity to develop your leadership, collaboration and communication skills while making a positive impact on the future of the department.

If you are interested in participating and haven’t already registered your interest in your PDP, please email me letting me know by Tuesday, September 19th. Your interest will be shared with the Leadership Team and we will make final decisions on the team assignments by the beginning of October.

The InfoLabs Services and Early Career Development Program are still awaiting final approval and we encourage you still to note your interest in these initiatives. Additionally, our Women in User Services group has brought great awareness to the strengths of a diverse and inclusive team. Over the next year, we will build on this success by researching best practices and writing proposals. We will share these proposals with the Extended Leadership Team to implement and apply some best practices and policies to User Services.

Please feel free to reach out with any questions.


contributed by Jaclyn Zavoral

User Services Recognition Nominations

User Services recognizes and values the hard work and effort of our team and we are excited to highlight the following individuals who were nominated to receive an award at our August All-Staff meeting for their accomplishments.

  • Abrianna Barca
    • Contributions in furthering DoIT’s foundational principles of diversity in the workplace, specifically for her tireless efforts in Women in User Services and for the most current recruitment for Level Two Help Desk.
  • Andy Muschlewski, Joe Cox, Bret Vlach, Karl Weirauch
    • Outstanding contributions to our 2017 SOAR efforts.
  • Angela Terrab
    • Angela has received great feedback from the team in which she’s embedded, Learn@UW Madison. Through Angela’s hard work on bringing the Help Desk up to speed on Canvas, we’ve been able to obtain training for our agents, and have been able to continuously improve the support that we provide to Learn@UW’s customers through our Level One Help Desk.
    • Angela successfully earned the CompTIA A+ Certification. She had taken part one back in fall 2016 and finished part two of the exam this summer 2017. This was part of her PDP and she worked hard to study and earn her certification.
  • Brian Gratrix
    • Continuous efforts on increasing the organization’s value that they get out of WiscIT. Brian works tirelessly to improve the administration of the service, working closely with Chris Grosspietsch, and the rest of the ITSM team, to keep that system humming along.

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Departmental Support Position Opening: Desktop Support Technician

The Departmental Support group within User Services is looking for Desktop Support Technicians who enjoy working with a diverse and dynamic campus culture.  The deadline to apply is September 14th.

What the job entails.

  • Exciting opportunity to provide desktop support to campus departmental customers
  • Support of customer servers and workstations in a diverse range of environments.
  • Leadership and project planning with existing and new technologies.
  • Help test and identify best practices with technologies and processes.
  • Position focuses on endpoint support, IT problem resolution, and systems planning and installation.

You might be a good fit if…

  • You possess excellent communication, interpersonal and customer service skills.
  • You have technical experience working in large-scale desktop support environments.
  • You have advanced knowledge of endpoint management software.

For detailed information and instructions on how to apply, please visit:

Feel free to reach out to Brad Thome ( if you have any questions about the position.


contributed by Jaclyn Zavoral

User Services Recognition Program

Do you know of someone in User Services who has displayed outstanding performance or has made a significant contribution to our team? Consider participating in our pilot recognition program as a way to say thank you! User Services recognizes and values the hard work and effort of our team and we are excited to announce the opportunity to nominate someone to receive an award for their accomplishments.


Nominations may be made for superior performance and/or contribution by a teammate involving activities such as: internal or external customer service, cost savings, productivity/work processes, or outstanding commitment to DoIT’s Foundational Principles.

How to Nominate:

Complete the following form by Tuesday, August 22nd:

The Reward:

Two $25 gift cards will be randomly awarded at the August 24th All Staff Meeting. You are eligible for the award if you are nominated by a colleague or if you take the time to nominate someone.


contributed by Jaclyn Zavoral