User Services Recognition Program

Do you know of someone in User Services who has displayed outstanding performance or has made a significant contribution to our team? Consider participating in our pilot recognition program as a way to say thank you! User Services recognizes and values the hard work and effort of our team and we are excited to announce the opportunity to nominate someone to receive an award for their accomplishments.


Nominations may be made for superior performance and/or contribution by a teammate involving activities such as: internal or external customer service, cost savings, productivity/work processes, or outstanding commitment to DoIT’s Foundational Principles.

How to Nominate:

Complete the following form by Tuesday, August 22nd:

The Reward:

Two $25 gift cards will be randomly awarded at the August 24th All Staff Meeting. You are eligible for the award if you are nominated by a colleague or if you take the time to nominate someone.


contributed by Jaclyn Zavoral

All-Staff Lunch on August 24th

We’d like to welcome you to our All-Staff Lunch gathering on Thursday, August 24th from 11:45am to 1:00pm in 3139A/B/C.

We have the room starting at 11:30am so feel free to come by early for some extra social time and to get your food. While everyone gets settled in, we will have some great feedback collected from our new customer surveys scrolling at the front of the room.

Our agenda for this meeting will be to get together to:

As always food is provided and there will be gluten free and vegetarian options available.

(Note: Please email if you have any dietary needs you would like us to accommodate.)

As a reminder we are a bring your own beverage event.

We look forward to seeing all of you on the 24th.


contributed by Jesse La Grew

The Tech Store’s Next Leader

This summer I’ve had the pleasure of stepping into the role of interim Assistant Director of the Tech Store. Bill Zimmerman’s move to AD of the InfoLabs and Edward Hoover’s move to AD of Departmental Support opened the door to this terrific experience, one that I’ve learned a lot from. I want to share some of my observations with all of you.

We have a terrific team!

We have some of the best, most hardworking staff members out there. Frankly, they don’t get enough credit for what they do. And they’re not a group of individuals working in silos. These team members collaborate, communicate, and work across group lines to ensure that we have a high-performing, smooth-running operation. I’ve watched them through the SOAR rush, on inventory night, etc., and in every experience I’ve walked away impressed by their effort and dedication.

Ability to adapt

Many of you know that the Tech Store has experienced significant changes over the past year. There’s no doubt that this puts stress on a team and its operations, but at the same time, change can be good and can help position an organization to excel. Everyone in the Tech Store and Product Management has had a hand in making the Tech Store better for the future. We’ve nearly completed another successful SOAR season, and we’ve made great strides in other customer segments. The continued success of the Tech Store depends on its readiness to adapt and change as future conditions require.

Customer Service Focused

The last observation I’ll share is how impressed I’ve been with how we interact with our customers on a daily basis. Our team continually goes above and beyond to ensure our customers have an exceptional experience in the store. From new students and parents to departmental customers, I consistently see people happy with our services and the way we make our customers a priority.

As we search for the next leader for our Tech Store operations (consulting, logistics, repair, and walk-in support), it will be important to find someone who understands the observations I’ve shared above and is dedicated to collaboratively building a vision for the future while working closely with our Product Management team. We know the phrase that says “what got us here won’t get us there,” and that certainly applies to our next Tech Store Assistant Director.

If you know anyone with these skillsets (yourself included!) please encourage them to apply by August 25th at:


contributed by Brandon Bernier, Director of User Services

Swords Are Cool

For most of us, a hobby is an end in itself. But for some lucky few, hobbies grow into careers. While one of Chris Last’s hobbies doesn’t quite qualify as a career, it’s close.

For 20-plus years now, Chris, who manages Math and Stats software packages for DoIT, has been part of the Bristol Renaissance Faire. It takes place on summer weekends on a 30-acre site in the Village of Bristol, Wisconsin. This year is its 30th anniversary.

Bristol, England’s Coat of Arms

Bristol’s organizing theme is the celebration of Queen Elizabeth I’s visit to Bristol, England in August, 1574, during the flowering of the English Renaissance (the visit and the celebration are actual historical events). Within its microcosm of the Renaissance, the Bristol performers present many of the less-unsavory aspects of 16th-century life: period dress, jousting, eating without utensils, street performances, etc. Many guests also get into the spirit by getting into costume.

Continue reading “Swords Are Cool”

User Services Professional Development Plan Workshop

Looking to develop in your current role or for a new role at DoIT but unsure where to start? Stop by 3139BC between 10:30AM and 12:00PM on Friday, June 14th for the User Services Professional Development Plan (PDP) Workshop. The Workshop will provide a time, place, and assistance to help you complete your PDP self-reflection and draft your professional development goals.

Here is a suggested timeline for the PDP portion of this year’s PDP/Performance Evaluation process:

If you have any questions about the process, please contact Jaclyn Zavoral at or stop by 3118.

User Services Phas3 Space Planning Update: The FAQs are in!

The User Services Phas3 Space Planning team is happy to announce that we have created a FAQ on our project landing page!  The FAQ is composed of questions we received from the survey sent to User Services staff and students several weeks ago, along with questions that came up in our last round of small group engagements.

Please take a look if you’re interested in learning more, and be sure to check in with your Phas3 alderperson if you have any additional questions about the project.


contributed by Chris Poser