User Services Recognition Nominations

User Services recognizes and values the hard work and effort of our team and we are excited to highlight the following individuals who were nominated to receive an award at our August All-Staff meeting for their accomplishments.

  • Abrianna Barca
    • Contributions in furthering DoIT’s foundational principles of diversity in the workplace, specifically for her tireless efforts in Women in User Services and for the most current recruitment for Level Two Help Desk.
  • Andy Muschlewski, Joe Cox, Bret Vlach, Karl Weirauch
    • Outstanding contributions to our 2017 SOAR efforts.
  • Angela Terrab
    • Angela has received great feedback from the team in which she’s embedded, Learn@UW Madison. Through Angela’s hard work on bringing the Help Desk up to speed on Canvas, we’ve been able to obtain training for our agents, and have been able to continuously improve the support that we provide to Learn@UW’s customers through our Level One Help Desk.
    • Angela successfully earned the CompTIA A+ Certification. She had taken part one back in fall 2016 and finished part two of the exam this summer 2017. This was part of her PDP and she worked hard to study and earn her certification.
  • Brian Gratrix
    • Continuous efforts on increasing the organization’s value that they get out of WiscIT. Brian works tirelessly to improve the administration of the service, working closely with Chris Grosspietsch, and the rest of the ITSM team, to keep that system humming along.

Continue reading “User Services Recognition Nominations”


2017 Expanding Your Horizons: Call for Presenters

For over 50 years, the Expanding Your Horizons conference has helped young women in grades 6-8 learn more about careers in science, technology, engineering and math fields (STEM). We would like to invite you to join us as a presenter and role model at this conference, which will be held on Saturday, NOVEMBER 4, 2017.

windowsAs you may recall, at the EYH Conference, small groups of girls accompanied by a college student leader, attend three hands-on career sessions led by presenters like you. Typically, sessions are held at workplaces, both on the UW campus and off site. Each career session is 60 minutes long.

You can lead up to three sessions and select which time slots work best for you. We encourage you to register for as many sessions as you can. Many of our presenters work in teams, so feel free to recruit co-presenters if you like (women only, please, and be sure to list their names on your registration form). presentIt is not necessary for you to know what your career session activity will be at this time. Additional information about the conference including photos of past career sessions can be found on our website:

Please register using this online form by September 22; we will email you a confirmation of your registration details by September 25. If you know of other professional women or graduate students who might be interested in presenting at EYH, please email us at


Thank you
for considering volunteering some of your weekend time with EYH. Together we can help girls stay excited about STEM and encourage them to keep all career doors open.


We’ll leave you with a few quotes from EYH students:

  • “It was interesting and fun which helped me a lot for my future”;
  • “The hands on stuff that helped us learn was really cool!”; and
  • “[It] made me think of science in a new way.”


contributed by Heather Daniels, UW Secretary of the Academic Staff


Departmental Support Position Opening: Desktop Support Technician

The Departmental Support group within User Services is looking for Desktop Support Technicians who enjoy working with a diverse and dynamic campus culture.  The deadline to apply is September 14th.

What the job entails.

  • Exciting opportunity to provide desktop support to campus departmental customers
  • Support of customer servers and workstations in a diverse range of environments.
  • Leadership and project planning with existing and new technologies.
  • Help test and identify best practices with technologies and processes.
  • Position focuses on endpoint support, IT problem resolution, and systems planning and installation.

You might be a good fit if…

  • You possess excellent communication, interpersonal and customer service skills.
  • You have technical experience working in large-scale desktop support environments.
  • You have advanced knowledge of endpoint management software.

For detailed information and instructions on how to apply, please visit:

Feel free to reach out to Brad Thome ( if you have any questions about the position.


contributed by Jaclyn Zavoral

Russ Wilson, Google Cloud UX Director : 2017 Better By Design Conference

bbdThe 2017 Better By Design Conference was held at Union South this year. The schedule was action-packed with expert presenters and inspiring case studies on design thinking, user experience (UX), product design and much more. There were four Thursday workshops. Friday had a very full day of talks, keynotes, breakout sessions and even a cocktail and networking party.

Russ Wilson opened the day with his thoughts and position on Building and Sustaining and Inspiring Design Culture. He began by surveying the crowd to determine how many UX designer/ conference attendees work in one of the following areas:

  • A large team
  • A small team
  • A silo-ed team
  • Just a 1-person team

He encouraged everyone who was in each situation that building and sustaining a robust Design Culture takes some effort, but is do-able and an excellent short and long term investment of time and energy.

Continue reading “Russ Wilson, Google Cloud UX Director : 2017 Better By Design Conference”

User Services Recognition Program

Do you know of someone in User Services who has displayed outstanding performance or has made a significant contribution to our team? Consider participating in our pilot recognition program as a way to say thank you! User Services recognizes and values the hard work and effort of our team and we are excited to announce the opportunity to nominate someone to receive an award for their accomplishments.


Nominations may be made for superior performance and/or contribution by a teammate involving activities such as: internal or external customer service, cost savings, productivity/work processes, or outstanding commitment to DoIT’s Foundational Principles.

How to Nominate:

Complete the following form by Tuesday, August 22nd:

The Reward:

Two $25 gift cards will be randomly awarded at the August 24th All Staff Meeting. You are eligible for the award if you are nominated by a colleague or if you take the time to nominate someone.


contributed by Jaclyn Zavoral

All-Staff Lunch on August 24th

We’d like to welcome you to our All-Staff Lunch gathering on Thursday, August 24th from 11:45am to 1:00pm in 3139A/B/C.

We have the room starting at 11:30am so feel free to come by early for some extra social time and to get your food. While everyone gets settled in, we will have some great feedback collected from our new customer surveys scrolling at the front of the room.

Our agenda for this meeting will be to get together to:

As always food is provided and there will be gluten free and vegetarian options available.

(Note: Please email if you have any dietary needs you would like us to accommodate.)

As a reminder we are a bring your own beverage event.

We look forward to seeing all of you on the 24th.


contributed by Jesse La Grew